Candidate Fingerprinting FAQs

If you registered for fingerprinting through First Advantage as part of your background screening, please log into your account where you provided your information to view the status of your order.

If you are still at one of our fingerprinting locations, please contact Support at 844-787-3431 for assistance.

If your fingerprints are rejected, you will receive an email invitation to capture your fingerprints again. Please follow the directions on the invitation and contact our Support team if you have any questions.

If the fingerprinting technician is unfamiliar with FINRA-specific fingerprint cards, please provide the following instructions:

• FINRA Hard Card Instructions
• TA/CA Hard Card Instructions

We cannot accept previously captured fingerprints. Please work with your organization to submit new fingerprints.

An FD-258 form is known as a hard card or ink and paper fingerprint card. If you need to capture your fingerprints on this form, please follow the instructions on the emailed hard card fingerprint invitation.

If you registered for fingerprinting through First Advantage, this will be part of your data collection experience. Please follow the instructions on your emailed invitation.

As long as you registered and received your confirmation email containing your appointment QR code, there is no need to update the appointment information as all appointments are on a walk-in basis.

Please proceed to any location on our locations webpage with your fingerprinting invitation (which contains a QR code) and two forms of acceptable identification.

Before you go, please confirm the location’s availability and hours on our Locations webpage.

Please see this List of Acceptable Documents to help you decide what identity documents to bring to your appointment.

Please note:

• One of these identity documents must match your name and address as provided during online registration.
• Photocopies of documents are not acceptable at First Advantage Biometrics Network locations.

First Advantage Biometrics partners with our affiliate PrintScan to provide these services for individuals. Please visit PrintScan to register and create an appointment at a convenient location near you.

First Advantage Biometrics partners with our affiliate PrintScan to provide these services for individuals. Please visit PrintScan to register and create an appointment at a convenient location near you.